Complaint Procedure
Use this procedure to report any content or behaviour you believe violates our policies, infringes your rights, or breaks the law. We accept complaints from anyone — affected users, subjects of content, rights holders, the public, and recognised trusted flaggers.
1. Choose the right channel
For the fastest response, use the dedicated channel that matches your issue. CSAM → NCMEC CyberTipline (1-800-843-5678 / cybertip.org) AND peterdgarrido@proton.me. NCII / deepfake intimate imagery → /ncii-takedown. Copyright → /dmca. DSA-eligible illegal content (EU) → /dsa-notice. Subject of content asking for removal → /performer-removal. Privacy / data-subject rights → /gdpr-rights or /ccpa-rights. Anything else: continue here.
2. Filing a general complaint
Email peterdgarrido@proton.me with: (i) the URL(s) involved; (ii) a clear description of the issue and the policy or law you believe is implicated; (iii) any supporting evidence; (iv) your contact information (anonymous complaints accepted, but cannot be appealed).
3. Tracking
Every complaint receives a tracking identifier by reply. Use it in any follow-up communication.
4. Decision timeframe
Acknowledgement within 24 hours. Substantive decision within 5 business days for ordinary issues and without undue delay for manifestly illegal content.
5. Appeals
If you disagree with our decision, reply with the tracking identifier to request escalation. An independent reviewer who was not involved in the original decision will respond within 14 days.
6. Out-of-court dispute settlement (EU)
For complaints in scope of the DSA, you may select a certified out-of-court dispute settlement body — see /dsa-notice.
7. Privacy of complainants
We do not share complainant identity with the subject of the complaint unless required by law or by the applicable statutory framework (e.g. DMCA counter-notice mechanics require forwarding of the original notice).
8. Contact
peterdgarrido@proton.me.